We’re Here to Help
Have a question, need a refund, or looking for a specific eBook? We’d love to hear from you. Our team typically responds within 24–48 hours.
Get in Touch
Choose the method that works best for you. We’re always happy to assist.
Email Us
The fastest and most reliable way to reach us. We reply to all emails within 24–48 hours.
Request an eBook
Can’t find the textbook you need? Submit a request and we’ll do our best to add it to our library.
Refund Requests
Need a refund? Email us with your order details and we’ll process it as quickly as possible.
Frequently Asked Questions
Find quick answers to the most common questions.
🔑 How do I receive my eBook after purchase?
After completing your purchase, you will receive an instant download link via email. You can also access your eBook from your account dashboard on our website. All downloads are available immediately and can be used on any device.
📚 Can I request a specific textbook?
Absolutely! Simply visit our Request an eBook page and fill out the form with the book title, author, or ISBN. We’ll review your request and do our best to add it to our collection as soon as possible.
💰 What is your refund policy?
If you experience any issues with your purchase, contact us at [email protected] with your order details. We review each request individually and process refunds promptly for legitimate cases such as duplicate purchases or file access issues.
🔒 Is it safe to pay on your website?
Yes! We use secure payment processing with industry-standard encryption to protect your personal and financial information. Your security and privacy are our top priorities, and we never store your payment card details on our servers.
📱 Can I read eBooks on my phone or tablet?
Yes, all our eBooks come in PDF format which is compatible with virtually every device including laptops, tablets, and smartphones. Simply download the file and open it with any PDF reader app such as Adobe Acrobat, iBooks, or Google Play Books.
⏲ How long does it take to receive a response?
We aim to respond to all inquiries within 24–48 hours. During peak periods, responses may take slightly longer, but we always make sure to address every message. Emailing us directly at [email protected] is the fastest way to reach us.
Why Students Trust Us
Join thousands of university students who rely on UnivLib for affordable academic resources.
Still Have Questions?
Don’t hesitate to reach out. We’re here to help you succeed in your studies. Best of luck!